Quality Issues: Find the Culprits or Fix the Processes?

  • 20 min

When bugs appear in production and the business is dissatisfied, the easiest reaction is to ask “Who is to blame?” Unfortunately, this path leads nowhere. Four years of being QA have taught me that the true cause of quality problems lies in systemic failures within team processes.
Where and why do agreements, communication and control break down? How do these invisible failures turn into visible bugs?
Through real-life cases, we will identify vulnerable points and outline practical steps to address them. I will share a systemic approach to solving quality problems.


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