A QA Department That Gets Heard: How to Build an Architecture of QA Interaction with Everyone

The biggest nightmare of a QA Head is not bugs — it’s an uncontrollable “zoo” of processes, endless meetings for the sake of meetings, and constant firefighting. QA turns into an isolated island, quality suffers, and conflicts escalate.

We analysed everything that explicitly and implicitly intersects with testing. As a result, we rebuilt the QA department (redefining its role as a centre of expertise) and redesigning the architecture of interaction both within QA and beyond it. Today, QA representatives collaborate with all roles in the technical department — from engineers (Dev, DevOps, CRE) to the CTO.

We also developed practical guidelines on how to structure communication with different stakeholders: which language to use, and which issues can realistically be resolved with whom — without empty discussions. The resulting interaction architecture enables QA to adapt quickly to the company’s needs, maintain the required level of quality, and continuously improve it.