A Systemic Approach to the Work of a QA Lead / Head of QA
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40 min
When stepping into a QA Lead or Head of QA role, it is often unclear how to act — and many people end up choosing one of two extremes. Either they continue working as before: micromanagement, hands-on work as used to do, to be the solver for everyone, or they delegate everything to the team and step back completely. In both cases, this eventually leads to chaos.
Based on my own experience of going through these extremes, I came to a systemic approach as a way of managing people and teams.