Максим Ильченко
АО РайффайзенБАНК, Moscow



I have been working in testing for more than 10 years and during that time I worked as the head of the testing, the test manager and now I am the test manager in the business direction. Due to the nature of the work, I have a lot to communicate with business users on a variety of initiatives and build relationships with them.

In my experience, the following process is only a part of the "iceberg", and it is equally important to be able to negotiate and engage business customers in the process. In my report I am going to discuss the methods of engagement of business customers

Audience level
Lightning Talk (20 min)


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