Pyscholgy and testing

Testing software in a more mature and structured way is synonym to bringing (big) changes in an organization. It is introducing new (disturbing) processes, new (intrusive) reporting, new (annoying) gates, new (unknown) roles and responsibilities…
All of those irremediably change the way of working, disrupting existing (bad?) long running habits.
As a consequence, people reject it in various sorts of ways adopting strategies and games to keep "normality" at run. Testers also have their own games and weapons to convince organizations to increase their quality and maturity for their own good.
My talk, based upon psychology reasearches and reference schools, is illustrated by many examples taken straight from the trenches, with the necessary spoonful of humor that make the medicine go down.
It will show, dissect and decrypt many games and mechanisms that we face nearly every day, in both our professional and personal life, usually unnoticed. So lay down the couch and take the journey with me…