QA Department from scratch. Effective interaction with the Client Support Team
  • 40 min

The talk is one of the key parts in describing the approach to building a QA Department at a Soft&Hardware IT product company from scratch. 
An out-of-the-box approach in solving a very complex task. 
The talk touches upon the following practical aspects: 
  • AS IS 
o Structure 
o Processes
o Problems of interaction between QA and support teams 
  • TO BE 
o Organizational structure
o Workflow
o Classifiers
o KPI
o Process automation
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