The basis of the department of the testing. Values
Strategy, mission and values associated with the games of top management, but not with the level of the department. In the meantime, the value - of the operational management, which you use them or not, affect the operation of the team.
Working with values, you can build a management system without a permanent "manual" and the regulations and to create a culture in which employees are beginning to "think" and to guide decision-making principles and rules of the department.