Recognizing and understanding Human Behaviour helps QA to do a better job

In my work as a project/team/organizational coach, and sometimes as a ‘flying QA person’, I found that recognizing and understanding human behaviour is important to do a better job.

Better than trying to change that behaviour, I accept it, as we cannot change the genes, and try to see what we still can do to mitigate the risks that some human behaviour traits can pose for the successful results of our work.

In this session I want to share some of my findings with you, expecting that it can help you in your work as well.

We’ll talk about discipline, intuition, communication, perception, politics, excuses, and some more, illustrated by several cases, including a case with a development team in Minsk.